Service Level Agreement

Updated 2026-08-14 We aim to keep Aeruwave flying around the clock, with all commercially reasonable effort. An honest weather report: generations run on third-party model providers, and turbulence at a provider means turbulence for that model here. That's why we don't promise a fixed uptime percentage. What's built in: a failed generation refunds its credits to your balance automatically. You never pay for turbulence. Maintenance stays short and is scheduled for calm hours. Support answers at [email protected] within one business day. During any extended grounding, unused purchased credits remain refundable under the Refunds Policy.